General Refund Policy Guidelines

Graphic Design Services

Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all transactions paid are retained by Brandifi and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.After a proof has been accepted, no refund is available on graphic and design services.

Web Development Services
The deposit payment specified in your contract is non-refundable. Requests for refunds, after the deposit payment’s associated Brandifi have been achieved, must be presented to Brandifi in writing. Refund requests must be made prior to Brandifi receiving written or verbal authorization or approval of acceptance of services performed. In the event that the deposit amount does not fully cover the development time spent on the project (@ $150/hr), and other expenses related to development of the project, than additional payment will be due.

All refund requests must be received in writing. Phone requests will not constitute acceptance of any refund request.

Non-refundable Services:
The following payments are not refundable.

* Payments made to Brandifi
* Payments made for Website Maintenance

Additional Charges
Some things may fall outside of the scope of a project in our package pricing, such as:

SEO Services
Graphics such as optins, sidebar graphics, etc
Additional Coding & Customizations of a theme such as changing the original layout of a premium template and adding additional widget sections or tables which require the help of our coder. Some themes are easier to update than others but we will be very clear in our communication if something like this does come up. We will not make any changes that incur additional charges, unless we receive client approval first.

Projects that are canceled at least 30 days prior to the start date may be rescheduled at the end of our queue. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.

Project Timeline
We do not guarantee a completion date for any project. Most web design projects can be completed in 6-8 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.